Call Us: 845-694-6700   Fax: 845-694-6701   Email: sales@cslshoes.com

Return Policy

RETURNS & EXCHANGES

We want you to be completely delighted with your purchase. If you are not 100% satisfied for any reason, you may return the item(s) for a full item refund or exchange.

We accept returns or exchanges by Mail for up to 60-days after an item was purchased. Items must be unworn, in its original packaging, and accompanied by the Packing Slip or Order Invoice.

 

How to Return a Product by Mail

Simply mail your unworn merchandise in its original packaging along with your Packing Slip (or Order Invoice). You may want to choose a return shipping method that gives you the ability to track your return shipment.

Send the unworn merchandise in its original box with your Packing Slip to:

The CSL Retail LLC/Wizfort Shoes Web Returns

The CSL Group, Inc., 19 West Street, Spring Valley, NY 10977

Original shipping charges are not refunded in the case of a return or exchange. Your purchase (less any shipping charges) will be refunded to your card within 2 business day of receipt.

For Retail customers, Wizfort Shoes will email you a shipping label to return the Merchandise at no cost to you.

Refund Policy

Refunds will be applied to the payment method on which you made the online purchase and will appear in the form of a credit.

Refunds are processed to include the amount you paid for the item(s) along with any sales tax which was charged at time of purchase.

For wholesale customers, Shipping fees cannot be reimbursed unless an item is defective/damaged or there was a fulfillment error. Please allow 1-2 billing cycles for these changes to appear on your card statement.

 

Damaged Product or Fulfillment Error

If you received a defective/damaged product or have an order fulfillment error, we will be happy to arrange and cover the cost of return shipping. Please contact Customer Service and we will provide you with a pre-paid USPS (or UPS or FedEx) return label and pick up arrangement instructions. To contact Customer Service, please email

support@wizfort.com or call 845-694-6700, from 9am-5pm ET Monday to Friday.

 

Misplaced Order Invoice

If you have misplaced or deleted the original Order Invoice email, you may obtain a new copy by logging into My Account if you have a registered account. The Order Invoice reflects any discounts, shipping amounts, taxes, and original payment method details.

 

SHIPPING POLICY

We offer free shipping for of our retail customers if it’s shipped within the United States, however you have the option to select faster shipping service.

Unfortunately, we do not offer free shipping for orders shipped outside of the United States or Internationally. We do ship to A.P.O/F.P.O. & P.O. Boxes within the United States.

 

Order Processing Times & Order Tracking

Orders typically take 1-3 days to process before they ship – excluding weekends and holidays. You will receive an email confirmation with the shipping tracking number when your order ships. Occasionally, we may ship multiple piece orders out from multiple locations to get your order to you as fast as possible. In this case, you will receive an email outlining what was shipped and what is pending. You can also track your order in My Account.

 

Pre-Authorization Holds

To ensure customers are charged for their purchase only when items are shipped, a preauthorization equal to the amount of the order will be applied to the credit/debit card used for the transaction at the time of order. Preauthorization is the common practice within the banking industry of authorizing electronic transactions done with credit/debit card and holding the balance as unavailable either until the merchant settles the transaction or the hold is removed. Depending on the cardholder’s banking institution, a preauthorized hold may initially appear as a charge. This bank hold is temporary, and only the actual charge will be applied to the card when the order is shipped.

Orders including multiple items may be shipped separately. Each individual shipment may have an additional preauthorization equal to the individual shipment value. Again, these holds are temporary and only the actual charge will be applied to the card when the order is shipped.

Please note, neither The CSL Group, Inc. nor its affiliate CSL Retail, LLC are able to release the bank's temporary hold on authorized funds and cannot be held responsible for the policies of the customer's banking institution regarding the holding of preauthorized funds. Preauthorization fund holds last for varying periods, depending on the issuing card company's policy. Should a concern arise regarding preauthorization, we strongly suggest contacting the issuing credit card company or bank directly.

 

Cancellations

 Occasionally an item sells out and we may need to cancel your order. If for any reason your item is unavailable, we will notify you by email and your credit card will not be charged.